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Ideas Contributed [ 38 ] [+]
http://support.ideascale.com/kb/ideascale-setup/ideascale-facebook-application is out of date since there are no longer tabs. March 10, 2011 marked the new profile interface. The apps now appear on the left hand side of the nav in the column with the info and pictures.
The Facebook Application will not appear to users who have activated the https browsing for Facebook.
I have good eyesight and it is difficult to read the support website categories, titles, and post headings. Everything is a light green with a white background. This is really difficult to read... not user friendly.
I'm not knocking the design choice, but I cannot read it. Please make it a darker color or provide some contrast to make it stand out.
When moderating a comment the change status does not appear in the commends section until the page is refreshed. Though the top bar indicates the change has been made. This is an unexpected behavior. Both the notification and the comment being added should occur without a refresh so the page is complete once the moderation event is complete.
It would be great to refer to posters within the post in the comments section with the @ function.
This could allow for notifications to that user of activity in a post which they have created or participated in that they may be interested in responding to.
A daily or weekly activity summary could be created with this content to encourage people to return to the community as well.
Currently one cannot determine if a poster is a moderator or a regular community member without entering into the poster's profile. It would be helpful to provide moderators with some indication next to their name when posting a comment that they are a moderator as to give some sense of official representation when responding. Currently any response just looks like another user and does not have as much urgency ...more »
It would be useful for the Admin account to be able to know if other moderators were participating and who/what they did in a single feed.
This also might be a useful feature for moderators in a community to know what may be a trend of actions by a users, but individually each only sees and deals with the situation once. Plus it can be useful in a project manager versus moderation function.
The categories top item is "All Ideas", but many users do not understand that is also the way to find the home page information.
Normally the banner at the top is used as the home, but in the customization case this really does not work well unless a div could be created for the area left of the name and login text.
Any thoughts for a better way to navigate home?
In a community that has comment moderation it would be helpful to have the ability for moderators to comment to the poster. Currently moderators can approve a post or deny a post. In a situation such as government there are posts that mix good ideas with political statements. It would be helpful if moderators could inform poster that their post does not conform to the terms they have agreed to and they have two options ...more »
The look and feel custom html and css need a preview function so that testing html code and css on a live community do not break them and can be corrected before the community sees the update.
Features such as the Top Contributors list which according one of your support staff is "inactive" as it is underdevelopment should be hidden from the community view or grayed out and have an indication that it is under development by Ideascale and will be back soon.
Having broken parts to a page or community provides poor user experience and headaches answering questions why it is not working.
Ideascale needs to improve its feature rollout announcements by providing a way to alert admins to when site features will be added/removed. Having features disappear, appear, or break unexpectedly is frustrating. There have already been two instances where feature freeze or adding have caused headaches. I expect many changes are on their way and it is good practice to alert people using the product beforehand. Alert ...more »