See screenshot. When filtering by 12 weeks in the Activity Trends graph, it shows the weeks as the # of week in the year. This requires admins to search the number of week in that year and what dates they correspond to if they want to connect a spike in participation to an event. It'd be easier if we used dates so they didn't have to take that extra step.
We attach mock ups and meeting presentations to elicit comments in idea scale. Attachments are too hard to find, and many of our idea followers fail to locate the attachment intended to spur the discussion. Most of the time we end up emailing them directly to Idea followers which tends to move the discussion outside of idea scale and away from public view. Users should have the option to create a thumbnail which would ...more »
I took this screen shot at the beginning of the month. My first question: is the latest point low because it's only been 3 days? Is this true: All previous points represent the sum of activities over 30 days. The last point represents the sum of activities over 3 days. If so - the data points don't all have the same meaning, making it hard to interpret the plot. I recommend either always plotting data on a daily ...more »
This would be a great way to help customers understand how their outreach efforts linked to activity in their communities. We would keep the current activity plots the same, but add an additional set of data points that showed when outbound emails had been sent. This would have three benefits: - Long-term visibility into the efficacy of outbound emails. - Allow for better planning of when and how often to send emails. ...more »
Scenario - I have a colleague and want to add them to a community and then upgrade them to admin. Current workflow: Add them to the community. send them an email saying "Hey Pat, can you let me know when you joined, so I can upgrade you?". wait for the email that Pat may or may not send to me to let me know. Eventually come back and upgrade Pat to admin. I would prefer to add Pat and upgrade him to admin in two actions ...more »
Custom Admins cannot see Reporting Dashboard, currently its only available for assigned administrators. We didn't see a place to grant them access under Custom Admin Access. That would be really helpful to have!
It would be great if auto assigned groups could be created based on answers provided in multiple-choice member profile registration questions.
We have a number of campaigns that are closed to new ideas, but remain open for the purposes of updating with progress from workshops or other forms of offline activity. The alerts keep telling us that we have 'aging ideas', but we know that, and may be missing out on other, more important alerts from campaigns that are currently more recent or active. @Whitney suggested the possibility of being able to temporarily mute ...more »
People participating in Review-Assessment stages have noted that it would be useful to have a summary of the (total/up/down)votes that were cast during an Ideate stage. It is an important data point that they would like to see maintained however there does not appear at present to be a way to see this information in the interface (and confirmed by Rakhesh via support chat). Our workaround has been to email spreadsheets ...more »
Surface more information around tags, clusters of ideas etc. We are surfacing the use of tags quite strongly in moderation, so it would make sense to provide a report of which tags are appearing the most, getting the most votes etc. 🏷
Reporting information from Ideascale on a deeper level is something Amway is interested in. We'd like to understand a user's sentiment- the way a user feels as they are submitting ideas or comments. Maybe this could be read through their tone, but that isn't very concrete and useful. This level of reporting would add a deeper understanding as to why the user posted an idea or comment. Normally this can be measured in ...more »
Currently the reporting tracks users who visit each month, this is a great stat for driving engagement but there is no concept of new users added. It would be great to track how many new users sign-up as well as total visits. This parsing of new vs returning users could be very powerful I think. 👋