Moderation & Administration

Moderation & Administration

Items related to community moderation (editing ideas, changing status, etc) and administration. This campaigns focuses on ways to improve the experience for those running IdeaScale communities.

Moderation & Administration

Rerports

Formatting in excel reports causes problems when trying to copy and paste data to other sheets. I have difficulty especially in member reports where I get an error about cells being merged therefore I cannot copy the email database column for example. I have not found a workaround on this and it makes working with the data in these reports very difficult. Any help and improvement would be greatly appreciated 🙂 ...more »

Submitted by (@irina.banciu)

Voting

1 vote
1 up votes
0 down votes

Moderation & Administration

Option to assume verified for specific people

Scenario - I have a colleague and want to add them to a community and then upgrade them to admin. Current workflow: Add them to the community. send them an email saying "Hey Pat, can you let me know when you joined, so I can upgrade you?". wait for the email that Pat may or may not send to me to let me know. Eventually come back and upgrade Pat to admin. I would prefer to add Pat and upgrade him to admin in two actions ...more »

Submitted by (@whitney)

Voting

3 votes
3 up votes
0 down votes

Moderation & Administration

Measuring User Sentiment

Reporting information from Ideascale on a deeper level is something Amway is interested in. We'd like to understand a user's sentiment- the way a user feels as they are submitting ideas or comments. Maybe this could be read through their tone, but that isn't very concrete and useful. This level of reporting would add a deeper understanding as to why the user posted an idea or comment. Normally this can be measured in ...more »

Submitted by (@katy.weprin) and 1 other

Voting

3 votes
3 up votes
0 down votes

Moderation & Administration

Custom Badges

I know it's been brought up many times before, but I'd love to be able to give a few customized badges. As an example, we have an annual Innovation Awards ceremony where our leadership chooses five of the best ideas from across all of our campaigns. I'd love to be able to slap an "Innovation Award Winner" badge on those folks.

Submitted by (@thomas.a.howell)

Voting

1 vote
1 up votes
0 down votes

Moderation & Administration

Duration-based stage automation

I think it'd be useful to have duration-based stage automation. In other words, have automation rules that admins can set up to automatically move an idea from Stage X to Stage Y after XX days of inactivity or since submission. This would help moderators in high-volume communities clear out old or inactive ideas. Our lookback notifications help on the user/submitter side, but if those users don't take action, we don't ...more »

Submitted by (@mattpaulson)

Voting

5 votes
5 up votes
0 down votes

Moderation & Administration

"Help the user improve this idea" option on idea approval emails

Currently, when new idea approval is turned on, a real-time notification goes out to moderators. There are two links in there: approve or reject. What if we added a third that said something like "Help this user improve this idea"? The link would keep the idea in pending, but it would provide an easy way for moderators to communicate what the user needs to change before the idea goes live. This seems like a more useful ...more »

Submitted by (@mattpaulson)

Voting

5 votes
5 up votes
0 down votes

Moderation & Administration

Idea Aging Report

Date stamp ideas as they move from stage to stage. One of the issues that we have is that with over 500 ideas in the system, trying to see of how long ideas are sitting in a specific stage is difficult. It would be nice to run a report or have the ability to export the data that would allow us to easily identify ideas have been sitting stagnant. This would allow us to ping idea owners and help them get the idea moving ...more »

Submitted by (@pomasits)

Voting

2 votes
2 up votes
0 down votes